Trying to use an Origo 8400 modem with Zen Broadband

Subjective Effect · Post by **Subjective Effect** » Thu Sep 20, 2007 8:03 am

I've just got Zen broadband (activated on the 18/09/07) but I'm unable to connect with my modem. It's an Origo 8400 and I'm using Windows Vista.

When I try to set up a new connection I get asked (by Vista) for the username and password for PPPoE. I enter this and after a while of trying to connect (about 3minutes) I get the message "Server is not responding".

I've used this Origo modem with Virgin broadband, Homechoice and Karoo in the past with no issues so I know how to connect it up.

Does anyone have any ideas?

Post by **biro** » Thu Sep 20, 2007 5:18 pm

Were you using Vista with the previous ISPs ?
Sounds like Vista is incorrectly configured if it is asking for a password for PPPoE

Post by **mstombs** » Thu Sep 20, 2007 5:26 pm

Does your new ISP support PPPOE? More seem to be moving towards PPPOA for which you must enter the username/password on the modem.

Subjective Effect · Post by **Subjective Effect** » Thu Sep 20, 2007 5:47 pm

The ISP info actually says it's PPPoA, but I don't know the difference and Vista gives me no option.

I've never used Vista for broadband before.

Post by **Martyn** » Thu Sep 20, 2007 6:33 pm

The option shouldn't be in vista. PPPoE/PPPoA settings are done in the router.
it's a long time since I actually used an 8400. But unless somebody beats me to it I'll dig mine out to run through the setup.

(Sorry that I couldn't give a better answer on the Zen forum but I was at work ATT)

Subjective Effect · Post by **Subjective Effect** » Thu Sep 20, 2007 7:54 pm

I've deleted that PPPoE link in Vista.

I'm using the router control panel now. It asks for the username and password for the ISP, reboots and is happy but I cannot access the net from it.

This time I get no error message. In the network display there is just no connection to the net....

Post by **mstombs** » Thu Sep 20, 2007 9:09 pm

The modem must have been in PPPOE full bridge mode before - then the PPPOE username/password can be entered in the PC. With PPPOA only the modem must be configured as a router or, if it is supported - in my favourite half-bridge mode. In both cases the modem should be running dhcpd and the PC set to auto in its TCP/IP settings.

Post by **eMuNiX** » Fri Sep 21, 2007 11:34 am

Double check that you are using PPPoA VCMux VPI=0 VCI=38, you might get a connection with other settings but nothing will work.